Returns & FAQ
Returns:
Ready-to-Ship Items (Items already in stock):
I want you to be completely satisfied with your purchase. If the item doesn’t fit or meet your expectations, you can return it within 14 days of delivery.
• Condition: The item must be unworn, unwashed, and in its original condition.
• Shipping: Customers are responsible for the return shipping costs. I recommend using a trackable shipping service.
• Refunds: Once the item is received and inspected, I will process your refund (excluding original shipping costs).
Custom Commissions (Made-to-order):
Because these jackets are hand-painted specifically for you and according to your unique measurements and design preferences, I do not accept returns or exchanges for custom orders.
• Quality Guarantee: To ensure you are 100% happy with the result, I will send you detailed photos and videos of the finished piece for your approval before shipping.
Shipping & Customs:
- Ready-to-ship items: Dispatched within
2-3 business days. - Made-to-order items: Creation time is 1-3 weeks depending on complexity.
- Important: International buyers are responsible for any customs duties, taxes, or import fees charged by their country. I have no control over these charges.
Damages: > If your item arrives damaged during shipping, please contact me within 48 hours with photos of the packaging and the product.